“The premium tiers in general will be well received because users often want more support and scale as they mature in their use of Atlassian ,” said Murphy. Pricing for the premium version starts at $10 per user per month, compared to $5 for Confluence Standard.Ī premium version of Jira Service Desk is also on its way, said Atlassian. The premium version of Confluence is also available, with similar improvements to storage, support and SLAs, along with enhanced analytics and access to upcoming features, such as the ability to collaborate with external clients. Prices start at $14 per user per month, double that of the standard version. The premium version of Jira Software is now available it adds unlimited storage, a 99.9% uptime service level agreement and faster support response times. With the new top-pricing tier for Jira Software and Confluence, Atlassian is offering access to features aimed at larger deployments. Premium tier for Jira Software and Confluence In addition, Atlassian announced that academic and non-profit organizations will have access to discounted rates for certain cloud services used by Confluence and various Jira tools. “It also means there are more people coming to the product that ‘understand’ the product, which in turn controls the outlays for support,” he said. More generally, the free tier provides an introduction to some of Atlassian’s most popular products. The free tier will likely appeal to university students, too, said Thomas Murphy, a senior director analyst at Gartner. Atlassian previously offered a seven-day trial for Jira and Confluence at no cost.Īileen Horgan, Head of GTM for Cloud Editions & Ecosystem at Atlassian, said the addition of free tiers “is an opportunity for us to standardize across all of our product portfolio, barring StatusPage for now.” It also means providing an option for startups and small businesses, as well helping smaller teams in enterprise organizations get started with Atlassian tools, she said. The changes bring the project management tools into line with other cloud collaboration tools such as Slack, as well as other products within Atlassian’s own portfolio, including Trello and Bitbucket – they already offer free access with no time restriction. And for Jira Service Desk: No support for audit logs.For Confluence: No support for space or page permissions, or audit logs.For Jira Software and Jira Core, no support for project or issue permissions, or audit logs.
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